WIBU Licence Update Request

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Introduction

This page contains instructions for creating a licence update request for an existing TUFLOW Wibu (CodeMeter) licence.

Method

  1. With the dongle inserted into your computer. Open the Code Meter Control Center from the taskbar by double clicking on the following icon CM CM Stick Green.jpg. This can also be opened from the Start Menu (under All Programs --> Code Meter --> Code Meter Control Center). Once opened the Control Center should look like the below:
  2. Click on the Licence Update button.
  3. CodeMeter Update01.jpg

  4. At the welcome to the CmFAS Assistant screen, bit next to proceed.
  5. CodeMeter Update02.jpg

  6. When prompted to chose the desired action, select Create Licence Request and hit next.
  7. CodeMeter Update03.jpg

  8. Unless you have been instructed by TUFLOW staff, choose Extend Existing Licence and select next.
  9. CodeMeter Update04.jpg

  10. When prompted to "Choose the producer", select the BMT WBM (101139).
    This may be the only option, however, if multiple choices are available, please uncheck all except for BMT WBM (101139).
    If you do not see BMT WBM as a valid licence producer, this could mean that your licence is through a third party (such as Aquaveo) or that your dongle has not yet been coded. If you are unsure please contact support@tuflow.com.
  11. CodeMeter Update05.jpg

  12. You will be asked to set the output file name and location. When the licence update is processed, this will create a file which you will need to email, so please save in a location that you will remember!
    Once you have set an output filename, select Commit to create the licence request.
  13. CodeMeter Update06.jpg

  14. After committing, the following screen will be displayed to confirm the licence request has been created. Select Finish to close this screen.
  15. CodeMeter Update07.jpg

  16. The licence update rquest can now be emailed to TUFLOW. Please email the created .WibuCmRaC file through to sales@tuflow.com. This file will be saved in the location set in step 7.

Troubleshooting

It is important to note, that this processes needs to be followed for each update request. If you send through an old file that has already been processed, the licence update will fail.

If you have any other issues with the licence update request, please email support@tuflow.com. Please include screen images of any relevant error messages.